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Saturday, October 19, 2013

Tim Cook Sued Over iOS 7 Software Update Download




Apple CEO Tim Cook has been sued in small claims court by Mark David Menacher, a California customer who is upset that Apple has forced download of the iOS 7 install file onto his devices with no way to remove it.

Menacher, like some others, does not like the new iOS 7 design and doesn't want to update to the new firmware version. The problem is, the automatically downloaded install file is taking a significant amount of space on his devices, and there is no way to delete it.

"Apple's disregard for customer preferences in relation to iOS7 is corporate thuggery," Menacher said in a statement. "Steve Jobs was reportedly rough on company employees in pursuit of happy customers, but Tim Cook apparently cultivates a culture of contempt for customer satisfaction in pursuit of corporate profits. It is a policy that will eventually fail."

Menacher told CNET he is "considering" escalating the issue to a higher court, and looking into class action status for the lawsuit.

What do you think? Are you concerned by this as well?

Update:
For those questioning this in the comments, Apple states in this knowledge base article that "Available updates download automatically if your device is connected to Wi-Fi and a power source."



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